Faqs
FAQs
Yes. Just Perfume is an established Australian online fragrance retailer that has operated since 2011 and has served more than 35,000 customers.
We sell authentic designer, niche, and hard-to-find fragrances sourced through established global suppliers. Orders are processed through secure checkout and include tracked delivery.
You can also read verified customer feedback on our What Our Customers Say page.
Just Perfume offers tracked delivery throughout Australia, Canada, New Zealand, the United Kingdom and the United States.
Depending on the product and destination, we dispatch your order from our Australian warehouse or fulfil it through our US-based supply chain. This arrangement allows us to offer a broader range of authentic fragrances while keeping prices and delivery costs competitive.
Australian customers can choose between free standard shipping and low-cost express delivery. International shipping rates and estimated delivery times vary by country.
View our complete shipping rates, delivery estimates and conditions here:
Yes. Every fragrance sold by Just Perfume is authentic and sourced from established global suppliers.
Products are supplied in their original manufacturer's packaging unless clearly stated otherwise on the product page. Packaging, labeling, and bottle design can vary between regions or change when a manufacturer updates its presentation, but these changes do not affect the product’s authenticity.
For more information, please refer to our Product Authenticity Promise.
Just Perfume operates exclusively online and sources fragrances through established global suppliers. This allows us to keep overheads lower and offer genuine designer fragrances at more competitive prices than many traditional department stores.
Prices can also vary between suppliers, regions and product batches. A lower price does not mean the fragrance is counterfeit, used or inferior in quality. Every product we sell is authentic and supplied in its original manufacturer packaging unless clearly stated otherwise.
Delivery can occasionally take longer because fragrances contain alcohol and must comply with specific transport and handling requirements.
Some products are dispatched from our Australian warehouse, while others are fulfilled through our US-based supply chain. Delivery times can also be affected by courier delays, regional locations, public holidays, severe weather or customs processing.
Every order includes tracking so you can follow its progress. You can find current delivery estimates for each country on our Shipping Information page.
Yes, provided the fragrance is returned intact, unopened, unused and in fully resaleable condition, including its original packaging.
Change-of-mind returns are made at the customer’s expense. We recommend using a tracked delivery service, as the customer remains responsible for the item until Just Perfume receives it.
Please contact us before returning anything so we can confirm eligibility and provide return instructions. This does not affect your rights if an item is faulty, damaged, incorrect or otherwise covered by applicable consumer law.
Fragrance manufacturers occasionally update their boxes, bottles, logos or labelling without changing the fragrance itself. Packaging can also vary by country or region where the product was originally manufactured.
You may therefore receive packaging that differs slightly from the image shown on our website. These differences do not affect the product’s authenticity, quality or advertised bottle size.
No. Just Perfume does not currently offer next-day delivery.
Fragrances contain alcohol and are classified as dangerous goods for transport, which limits the delivery services couriers can use. Some products are also fulfilled through our US-based supply chain and require additional transit time.
We will display the fastest available service for your destination at checkout. Please refer to our Shipping Information page for current delivery estimates.
No. Just Perfume operates exclusively online and has no public showroom or customer collection point.
Place all orders through our website and have them delivered to the residential or business address you provide at checkout.
Our courier partners cannot deliver fragrance orders to PO boxes or parcel lockers. Fragrances contain alcohol and are subject to specific transport and handling requirements, which can restrict the available delivery services and require delivery to a physical address.
you provide Please provide a residential or business street address at checkout. If an unsuitable address, your order may be delayed while we contact you for an alternative. If we cannot obtain a suitable delivery address, we may need to cancel and refund the order.
Yes. Multi-buy savings are applied automatically when you add two or more fragrances to your order:
- Buy 2 and save $10
- Buy 3 and save $20
- Buy 4 and save $30
- Continue saving an additional $10 for each fragrance, up to $90 off orders containing 10 or more.
Orders containing three or more fragrances also receive complimentary express shipping.
No discount code is required. Some exclusions may apply, and offers cannot be combined unless clearly stated otherwise. Please refer to our Offers & Rewards page for current details.
Yes. If you find an identical fragrance advertised for less by an eligible Australian retailer, use the price-match option on the relevant Just Perfume product page.
The competing product must be:
- The same brand, fragrance, concentration and bottle size
- Genuine and brand new
- Currently in stock
- Available for delivery to your location
We compare the competitor’s total delivered price, including shipping and other compulsory charges. Requests are subject to verification and approval and may be declined for marketplace sellers, clearance items, discount codes, limited-time promotions, pricing errors or prices that would make the order commercially unviable.
If approved, we will provide a personalised, time-limited discount code.
We will email you once we receive and inspect your return.
Please retain your return tracking number until we confirm receipt. A courier’s tracking status may show the parcel as delivered before our returns team processes it.
Once we've assessed your return, we will let you know whether it's approved and provide details on any refund or next steps.
You can choose from the alternative payment methods available during checkout, which may include PayPal, Afterpay, Shop Pay and Google Pay.
Available options can vary depending on your device, location and order value. Just Perfume does not store or access your full payment details; our approved payment providers process payments securely.
No. Just Perfume does not currently offer gift wrapping.
If you are ordering a fragrance as a gift for a specific date or occasion, we recommend placing your order at least three weeks in advance to allow for possible delivery delays.
Our current shipping charges are:
- Australia: Express delivery with live tracking costs AUD $6.95. Standard tracked shipping is free.
- Canada: International tracked shipping costs AUD $7.95.
- New Zealand: Tracked shipping costs AUD $6.95.
- United Kingdom: Tracked shipping costs AUD $7.95.
- United States: Domestic tracked shipping costs AUD $5.95.
All charges listed above are in Australian dollars. Your checkout may display the equivalent amount in your selected local currency.
Orders containing three or more fragrances qualify for complimentary express shipping. Please refer to our Shipping Information page for current delivery estimates and complete conditions.
Just Perfume usually processes approved refunds within 48 hours of receiving and verifying the returned item.
Once processed, the time taken for the funds to appear in your account depends on your bank or payment provider. PayPal and other payment services may take up to five business days, while some banks or card issuers may take longer.
Refunds are returned to the original payment method used for the order.
Yes. Every order includes tracking. We will email you a tracking link once your order has been dispatched, and Australian customers will also receive an SMS notification.
Tracking may not update continuously while a parcel moves between delivery partners. For Australian standard shipping, the first tracking scan can take 3–5 business days to appear after dispatch.
If you cannot locate your tracking email, please check your junk or spam folder before contacting us.
We aim to dispatch orders by the next business day. We process orders placed on weekends or public holidays on the next available business day.
Occasionally, we may need additional processing time to confirm payment, correct a delivery address, or arrange fulfilment through our supply network.
We will send you a tracking link once we dispatch your order. Dispatch time is separate from the estimated delivery timeframe shown on our Shipping Information page.
Yes. Just Perfume offers digital gift cards delivered by email, making them suitable for last-minute gifts.
You can redeem gift cards across our online store, and they remain valid for three years from the purchase date. We do not mail a physical card to the purchaser or recipient.
View the available values and complete terms here:
https://justperfume.com.au/products/just-perfume-digital-gift-card
Contact us with the brand and fragrance you are looking for, including your preferred concentration and bottle size, if possible.
We will check availability with our suppliers and let you know whether we can source it, along with the expected price and delivery timeframe. Availability cannot be guaranteed, particularly for discontinued or limited-edition fragrances.
We use your personal information to process and deliver orders, provide customer support, prevent fraud and communicate important information about your purchase.
We may share information with trusted service providers, including payment processors, fulfilment partners, and delivery companies, when needed to complete your order or operate our website.
Just Perfume will never sell your personal information. We will only use your details for email or SMS marketing where you have previously provided consent by subscribing to the relevant service. You can unsubscribe from promotional communications at any time.
Just Perfume does not directly store or access your full credit card details. Approved payment providers securely process payments.
Please refer to our Privacy Policy for complete information about how we collect, use, disclose and protect personal information.
Please do not open or use the product if you believe it is incorrect. Keep the item, shipping carton, packaging and paperwork, then contact Just Perfume as soon as possible with your order number and clear photographs of what you received.
We will compare the product with your order and fulfilment records before providing the appropriate next steps.
If you only discovered the error after opening the product, contact us immediately and do not continue using it. Opening an incorrect item does not automatically remove any rights you may have under applicable consumer law.
No. Our products are sourced and fulfilled through multiple established suppliers, so we cannot inspect or confirm the batch code of the individual item allocated before an order is placed.
The batch code you receive may differ from codes shown in product photographs, reviews or previous customer orders. This is normal and does not, by itself, indicate a problem with the product’s authenticity or quality.
Just Perfume may contact you by telephone, through our official email address or by branded SMS regarding your order, delivery address, payment verification or fulfilment.
We will never ask you to provide your full credit card details, account password or other sensitive payment information by telephone, email, SMS or an unsolicited message.
If you receive a communication claiming to be from Just Perfume and are unsure whether it is genuine, do not follow any links or provide personal information. Contact us directly using the contact details published on our website.