Faqs

es. Just Perfume is a premier, well-established Australian online fragrance retailer that has proudly operated since 2011. Over the past 15 years, we have securely processed and delivered genuine colognes and perfumes to more than 35,000 satisfied customers. We eliminate the risks of shopping for discount luxury fragrances online by committing to strict retail standards:

• 100% Genuine Fragrances: We deal exclusively in authentic designer, niche, and hard-to-find fragrances. We source every bottle directly from highly vetted, authorised global suppliers.
• Guaranteed Secure Checkout: Our store uses industry-standard encryption protocols to keep your payment details and personal data fully protected.
• Premium Fully Tracked Delivery: Every shipment features automated dispatch tracking. Plus, any order with three or more fragrances qualifies for a complimentary upgrade to express shipping.

Don't just take our word for it; you can browse through thousands of honest experiences and read verified customer feedback on our What Our Customers Say page.

Just Perfume offers secure, tracked international fragrance shipping across major global destinations. We proudly deliver authentic designer and niche perfumes directly to customers throughout Australia, Canada, New Zealand, the United Kingdom, the United States, and the Nordic region (Denmark, Finland, Norway, and Sweden).To provide the absolute best selection and value, our logistics process is highly streamlined:

• Strategic Dispatch Hubs: Depending on stock availability and your location, orders are either dispatched from our main Australian warehouse or safely fulfilled through our trusted US-based supply chain. This hybrid network allows us to offer hard-to-find fragrances while keeping delivery costs highly competitive.
• Domestic & International Tiered Pricing: Australian customers can select free standard shipping or upgrade to low-cost express delivery. For our international shoppers, tracked shipping rates and arrival timeframes are calculated clearly by country.
• Complimentary Express Upgrade: Remember, any order containing three or more fragrances automatically qualifies for free express delivery to all served countries.

For a full breakdown of specific delivery timeframes, country rates, and terms, please view our dedicated

https://justperfume.com.au/pages/shipping-amp-delivery

Our Product Authenticity Promise

• 100% Genuine Fragrances: Every perfume Just Perfume sells is guaranteed authentic and sourced exclusively from trusted, established global suppliers. We have a zero-tolerance policy for counterfeits.
• Original Manufacturer Packaging: We supply all products in their original retail presentation unless explicitly stated otherwise on the product page.
• Understanding Batch & Regional Variations: Perfume houses occasionally update their bottle designs, labelling, or packaging layouts across different regions. These official manufacturer updates are common industry practice and do not affect the scent's concentration or authenticity.

For complete peace of mind regarding our sourcing standards, please review our comprehensive Product Authenticity Promise page.

By operating as a streamlined, digital-first storefront, Just Perfume completely bypasses the massive retail expenses that inflate traditional department store prices. We pass these direct structural savings straight to our customers, making genuine designer fragrances significantly more affordable. We achieve our highly competitive pricing model through three core principles:

• Pure E-Commerce Operations: Because we do not run expensive physical retail storefronts, our operational overheads are remarkably low.
• Global Supply Networks: We source our inventory through established, vetted global suppliers. Fragrance market pricing can vary dynamically across different regions, international suppliers, and production batches. We continuously hunt for the best global trade values to restock our shelves.
• 100% Genuine, Mint-Condition Stock: A competitive price point never means a compromised product. Every item we sell is absolutely authentic, brand new, and supplied in its original manufacturer presentation unless clearly and explicitly noted otherwise. We have a zero-tolerance policy regarding counterfeit or inferior goods.

While we work hard to ensure rapid transit, certain unique logistical regulations apply specifically to the fragrance industry. Fragrances are internationally classified as restricted hazardous cargo because they contain alcohol, meaning they must adhere to rigid safety handling and transport compliance checks.The primary reasons an order might require extra delivery timeframes include:

• Restricted Air Cargo Controls: Due to safety regulations, liquid perfumes cannot always be packed onto standard rapid aircraft. They often require specialized ground or vetted freight routes, which naturally adds transit time compared to ordinary e-commerce goods.
• Dual Fulfillment Hubs: Depending on regional availability, your items are dispatched from either our Australian warehouse or our US supply chain. Crossing international borders means packages occasionally undergo standard customs clearance processing, which varies by destination country.
• Peak Shopping & Courier Factors: High-volume buying periods - such as Black Friday, Cyber Monday, and the Christmas holiday rush - create massive global shipping backlogs. Local public holidays, regional remote locations, severe weather events, or unexpected local courier network delays during these busy periods can occasionally impact the final leg of delivery.

Rest assured, every shipment includes step-by-step automated tracking so you can monitor your package's live journey. For current estimates by country, please refer to our main Shipping Information page.

Yes. We want you to shop with total peace of mind, so we proudly offer a straightforward return policy for change-of-mind purchases.To ensure a seamless returns process, please review our core criteria:

• Resaleable Condition Requirement: Returns are accepted provided the fragrance is returned completely intact, unopened, unused, and in fully resaleable condition with its original manufacturer packaging and cellophane wrap unbroken.
• Return Shipping Cover: Change-of-mind returns are made entirely at the customer's expense. We highly recommend using a secure, tracked delivery service, as the customer remains legally responsible for the package until it safely arrives back at Just Perfume.
• Mandatory Pre-Authorisation: Please contact our support team before returning any items so we can instantly verify eligibility and provide your official return instructions.

Please note: These change-of-mind conditions do not affect your statutory rights if a product arrives faulty, damaged, incorrect, or is otherwise covered under applicable local consumer protection laws within your destination country or region.

Fragrance manufacturers occasionally update their boxes, bottles, logos or labelling without changing the fragrance itself. Packaging can also vary by country or region where the product was originally manufactured.

You may therefore receive packaging that differs slightly from the image shown on our website. These differences do not affect the product’s authenticity, quality or advertised bottle size.

No. Just Perfume does not currently offer next-day delivery.

Fragrances contain alcohol and are classified as dangerous goods for transport, which limits the delivery services couriers can use. Some products are also fulfilled through our US-based supply chain and require additional transit time.

We will display the fastest available service for your destination at checkout. Please refer to our Shipping Information page for current delivery estimates.

No. Just Perfume operates exclusively online and has no public showroom or customer collection point.

Place all orders through our website and have them delivered to the residential or business address you provide at checkout.

Our courier partners cannot deliver fragrance orders to PO boxes or parcel lockers. Fragrances contain alcohol and are subject to specific transport and handling requirements, which can restrict the available delivery services and require delivery to a physical address.

you provide Please provide a residential or business street address at checkout. If an unsuitable address, your order may be delayed while we contact you for an alternative. If we cannot obtain a suitable delivery address, we may need to cancel and refund the order.

Yes. Multi-buy savings are applied automatically when you add two or more fragrances to your order:

• Buy 2 and save $10
• Buy 3 and save $20
• Buy 4 and save $30
• Continue saving an additional $10 for each fragrance, up to $90 off orders containing 10 or more.

Orders containing three or more fragrances also receive complimentary express shipping.

No discount code is required. Some exclusions may apply, and offers cannot be combined unless clearly stated otherwise. Please refer to our Offers & Rewards page for current details.

Yes. If you find an identical fragrance advertised for less by an eligible Australian retailer, use the price-match option on the relevant Just Perfume product page.

The competing product must be:

• The same brand, fragrance, concentration and bottle size
• Genuine and brand new
• Currently in stock
• Available for delivery to your location

We compare the competitor’s total delivered price, including shipping and other compulsory charges. Requests are subject to verification and approval and may be declined for marketplace sellers, clearance items, discount codes, limited-time promotions, pricing errors or prices that would make the order commercially unviable.

If approved, we will provide a personalised, time-limited discount code.

We will email you once we receive and inspect your return.

Please retain your return tracking number until we confirm receipt. A courier’s tracking status may show the parcel as delivered before our returns team processes it.

Once we've assessed your return, we will let you know whether it's approved and provide details on any refund or next steps.

You can choose from the alternative payment methods available during checkout, which may include PayPal, Afterpay, Shop Pay and Google Pay.

Available options can vary depending on your device, location and order value. Just Perfume does not store or access your full payment details; our approved payment providers process payments securely.

No. Just Perfume does not currently offer gift wrapping.

If you are ordering a fragrance as a gift for a specific date or occasion, we recommend placing your order at least three weeks in advance to allow for possible delivery delays.

Our Shipping Rates & Delivery Benefits

• Free Shipping Upgrade: Orders containing three or more fragrances qualify for complimentary express shipping globally.
• Australia: Free standard tracked shipping, or upgrade to express delivery with live tracking for AUD $6.95.
• Nordic Region (Denmark, Finland, Norway, Sweden): Tracked shipping costs AUD $10.00.
• Canada & United Kingdom: Tracked international shipping costs AUD $7.95.
• New Zealand: Tracked international shipping costs AUD $6.95.
• United States: Fast domestic tracked shipping costs AUD $5.95.

Please note: All charges listed above are processed in Australian Dollars (AUD). Checkout will automatically display the equivalent amount in your local currency. For full delivery timeframe estimates and complete conditions, please view our main Shipping Information page.

Just Perfume usually processes approved refunds within 48 hours of receiving and verifying the returned item.

Once processed, the time taken for the funds to appear in your account depends on your bank or payment provider. PayPal and other payment services may take up to five business days, while some banks or card issuers may take longer.

Refunds are returned to the original payment method used for the order.

Yes. Every order includes tracking. We will email you a tracking link once your order has been dispatched, and Australian customers will also receive an SMS notification.

Tracking may not update continuously while a parcel moves between delivery partners. For Australian standard shipping, the first tracking scan can take 3–5 business days to appear after dispatch.

If you cannot locate your tracking email, please check your junk or spam folder before contacting us.

We aim to dispatch orders by the next business day. We process orders placed on weekends or public holidays on the next available business day.

Occasionally, we may need additional processing time to confirm payment, correct a delivery address, or arrange fulfilment through our supply network.

We will send you a tracking link once we dispatch your order. Dispatch time is separate from the estimated delivery timeframe shown on our Shipping Information page.

Yes. Just Perfume offers digital gift cards delivered by email, making them suitable for last-minute gifts.

You can redeem gift cards across our online store, and they remain valid for three years from the purchase date. We do not mail a physical card to the purchaser or recipient.

View the available values and complete terms here:

https://justperfume.com.au/products/just-perfume-digital-gift-card

Contact us with the brand and fragrance you are looking for, including your preferred concentration and bottle size, if possible.

We will check availability with our suppliers and let you know whether we can source it, along with the expected price and delivery timeframe. Availability cannot be guaranteed, particularly for discontinued or limited-edition fragrances.

We use your personal information to process and deliver orders, provide customer support, prevent fraud and communicate important information about your purchase.

We may share information with trusted service providers, including payment processors, fulfilment partners, and delivery companies, when needed to complete your order or operate our website.

Just Perfume will never sell your personal information. We will only use your details for email or SMS marketing where you have previously provided consent by subscribing to the relevant service. You can unsubscribe from promotional communications at any time.

Just Perfume does not directly store or access your full credit card details. Approved payment providers securely process payments.

Please refer to our Privacy Policy for complete information about how we collect, use, disclose and protect personal information.

Please do not open or use the product if you believe it is incorrect. Keep the item, shipping carton, packaging and paperwork, then contact Just Perfume as soon as possible with your order number and clear photographs of what you received.

We will compare the product with your order and fulfilment records before providing the appropriate next steps.

If you only discovered the error after opening the product, contact us immediately and do not continue using it. Opening an incorrect item does not automatically remove any rights you may have under applicable consumer law.

No. Our products are sourced and fulfilled through multiple established suppliers, so we cannot inspect or confirm the batch code of the individual item allocated before an order is placed.

The batch code you receive may differ from codes shown in product photographs, reviews or previous customer orders. This is normal and does not, by itself, indicate a problem with the product’s authenticity or quality.

Just Perfume may contact you by telephone, through our official email address or by branded SMS regarding your order, delivery address, payment verification or fulfilment.

We will never ask you to provide your full credit card details, account password or other sensitive payment information by telephone, email, SMS or an unsolicited message.

If you receive a communication claiming to be from Just Perfume and are unsure whether it is genuine, do not follow any links or provide personal information. Contact us directly using the contact details published on our website.