FAQs

Since 2011, Just Perfume has been your top online perfume shop. We offer the best prices for a wide range of fragrances and colognes in our online store and strive to be the best in Australia.

We offer free shipping across Australia and a flat rate of AUD$5 for deliveries from Australia to Canada, New Zealand, the UK, and the USA. For customers in these countries, check out our sister site at www.justperfume.co for the same great products and prices.

Absolutely! Every product we sell is 100% authentic, complete with original branding and packaging. If you need clarification, you can always verify the authenticity using the barcode on the box. 

Packaging might vary due to manufacturer updates or multilingual labels for international markets, but this doesn't affect the product's authenticity.

Aussie consumers these days are looking for quality and value for money. At Just Perfume we would rather you pay a fair price and visit us regularly than pay a high price and never come back to us. All prices and purchases are made in Australian dollars. For customers in the US, Canada and New Zealand will have the price they need to pay quoted to them in local currencies and can choose this option on our website before checking out if they wish. We will not refund any exchange rate difference after the sale is completed and or dispatched.

Our stock comes from Australian and US suppliers, which can sometimes lead to a few extra days for delivery in Australia. However, this approach lets us offer the best prices. Delivery times can vary, so please keep this in mind if you need your order by a specific date.

We only accept returns for faulty or unopened items. If you have any issues, please contact us before opening or returning the product for full return details. We also ask that you do not dispose of any of the packing or paperwork received when the product is delivered.

We currently do not sell testers or unboxed products.

Due to restrictions on shipping perfumes by air, we do not offer express shipping on any of our perfume products. We appreciate your understanding in this matter.

Unfortunately, we don't offer pick-up options. All orders are shipped directly to the address you provide at checkout.

Our courier service may require a signature upon delivery for security reasons, which isn't possible with a PO Box. Please provide a physical address when placing your order.

As we don't charge shipping on any of our products, we don't offer further discounts unless the item is on sale. 

We don't offer price matching because we focus on combining low prices with high-quality service to give you the best overall value.

We'll email you once we've received your return and provide details on when to expect your refund. Please check our Refund Policy for more information.

We offer various payment options, including PayPal, Afterpay, Google Pay, and several others.

We do not currently offer this option.

We currently don't charge a delivery fee for items shipped to Australian addresses, but we charge a flat rate of AUD $5 for addresses in our other delivery countries. 

Refunds are usually processed within 48 hours of receiving and verifying the returned item. However, refunds via PayPal might take up to 5 working days due to their processing times. More details are in our Refund Policy.

Once available, we'll provide you with a tracking number. This allows you to follow your order from dispatch to delivery. If you have yet to receive your tracking number within three days of dispatch, please check your junk mail before contacting us, as it may be there. 

We aim to dispatch all orders by the next business day. Standard delivery times range from 6-10 business days, depending on your location and the courier used.

Yes, but only through our website. They are sent via MMS to any smartphone or email.

We deliver across Australia, New Zealand, Canada, the UK and the US. We can also deliver to most other countries, but not to the European Economic Zone. Contact us before ordering if you need clarification on delivery options and countries.

We're happy to check with our suppliers for specific brands or items. Send us the details via email or message, and we'll get back to you within 48 hours.

Your privacy is paramount. We never sell, share, or misuse your information. It's only used to fulfil your order or communicate with you. Our privacy statement has more details, especially regarding payment information. We do not hold credit card information on any of our sites. We will never ask you for your credit card details via phone or email.

All orders are based on details provided by customers. If you didn't place the order, it might have been done by someone else in your family. Contact us if there's an issue.

As we source our products directly from suppliers, we can't provide batch numbers, and the one you receive might differ from what was initially listed.