Refund policy

Returns & Exchanges

Return Eligibility

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging
  • All contents and packaging must be intact and in resaleable condition
  • All paperwork must be retained, including invoices where applicable

Returns will not be accepted if items have been opened or used for a change of mind.

Photos and or video evidence may be required to assess any faulty, damaged, or incorrect item before a return or refund is approved.

Return Timeframes

  • Return requests must be made within 30 days of delivery
  • Once approved, items must be received within 7 business days

Returns received outside of this timeframe may be declined.

Accepted Return Reasons

We accept returns for:

  • Faulty or damaged items
  • Incorrect items received
  • Change of mind (strict conditions apply)

Change of Mind Returns

  • Items must be unused, unopened, and in original condition
  • Return shipping is at the customer’s expense
  • Return labels are not provided

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect:

  • Contact Customer Care with your order number and supporting evidence
  • If approved, we will provide a resolution in line with the Australian Consumer Law

This may include a replacement, repair, or refund depending on the issue.

Exchanges

We only offer exchanges for faulty or damaged items.

If a replacement is unavailable, a refund will be issued instead.

We do not offer exchanges for change-of-mind returns.

Refunds

  • Refunds are processed to the original payment method
  • Processing occurs once the returned item has been received and inspected

Original shipping costs are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

  • Customers are responsible for return shipping on change-of-mind returns
  • We recommend using tracked shipping, as we are not responsible for lost returns

How to Request a Return

To request a return, contact Customer Care with:

  • Your order number
  • Reason for return
  • Photos or video evidence (where applicable)

Return instructions will be provided once your request has been reviewed and approved.

Consumer Rights

This policy complies with the Australian Consumer Law.
Nothing in this policy excludes or limits your rights under applicable consumer protection laws.