Refund policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns on eligible items within 30 days of delivery.

Return Eligibility

To be eligible for a return:

  • Items must be new, unused, unopened, and in their original packaging

  • Returns must be initiated within 30 days of the delivery date

  • For damaged, faulty, or incorrect items, please email us with:

    • A clear photograph of the issue

    • The white invoice card is included in your parcel

We do not accept returns on:

  • Opened, used, or damaged items (unless faulty on arrival)

  • Fragrances missing original packaging

Accepted Return Reasons

We accept returns for:

  • Change of mind

  • Faulty or damaged items

  • Incorrect items received

Return Shipping Costs

  • For change-of-mind returns, customers are responsible for all return shipping costs.

  • Just Perfume will cover the full return cost for faulty or incorrect items, including shipping.
    In these cases, no return shipping charges or restocking fees will apply.

We strongly recommend using a tracked delivery service, as Just Perfume is not liable for return parcels lost in transit.

Restocking Fee

  • A 15% restocking fee applies to all change-of-mind returns.

  • No restocking fee is charged for faulty or incorrect items.

Exchanges

We offer exchanges for the same item if it arrives damaged or faulty.
If the same item is no longer available, a refund will be provided instead.

We do not offer exchanges for change-of-mind purchases.

Refunds

  • Refunds will be processed back to your original payment method within five business days of receiving your returned item.

  • Original shipping costs (if any) are non-refundable, unless the return is due to an error or fault on our part.

How to Request a Return or Exchange

To start a return, please email us at customercare@justperfume.com.au with:

  • Your order number

  • A brief explanation of the reason for the return

  • A photo (if the item is damaged or incorrect)

We will provide return instructions and a return address within 1–2 business days.